Shipping Policy
Thank you for choosing Essence. Each item is handcrafted with care, and we are committed to delivering your order safely and promptly.
Processing Time
All orders are processed within 2–5 business days. Because our shea butter is handmade in small batches, processing times may vary during high-volume periods. You will receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Delivery times are estimates and may vary due to carrier delays or weather conditions.
Domestic & International Shipping
We currently ship within the United States. For international shipping inquiries, please contact us before placing your order.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 5 days of delivery confirmation at info@peaceonthepond.com. Include your order number and photos (if applicable), and we will work with you to resolve the issue.
